VoxMe 360° Business Customer Stories

See how VoxMe connects people, processes and data across customer service, sales and operations

Retail & conversational commerceMelissa + Mel.IAFrom campaigns and product discovery to checkout and delivery, all on WhatsAppOperations & servicesDelfiaAI assistants connecting field service, finance and operationsTechnical expertiseHenkel + CascolaConversational assistant providing technical guidance on WhatsAppHealthcareVoxMe Health ItalyFrom prevention to patient follow-up on WhatsApp
Melissa • Mel.IA
Case 01 / Retail

A conversation that follows
the shopping journey

Mel.IA, Melissa's digital shopping assistant, helps customers shop 24/7 and is fully integrated with operational data. Customers can complete the entire shopping journey without leaving WhatsApp: from conversation to checkout and delivery!

Talk to Mel.IA
VoxMe 360° Business agents used for Melissa
Sales AgentRelationship AgentService AgentRecovery AgentSeller CopilotAcquisition AgentInsights Agent
Challenge

Connecting discovery and conversion

Beyond reducing manual work in stores, the goals include consistent communication across locations, faster responses, greater campaign control, centralized operations and scalability without increasing headcount.

Solution

Mel.IA on WhatsApp and throughout the digital journey

The assistant provides product guidance, checks the integrated catalog and inventory, helps build orders and connects checkout to payment links.

  • Product recommendations based on the conversation
  • Availability checks and a seamless purchase journey
  • Integrated payment and order status
  • Virtual Try-On
  • Cross-selling to increase items per transaction
  • Complete cashback solution
  • Delivery integration for shipping products
  • Business Intelligence Portal with access to results
  • Campaign execution and management
  • Grendene omnichannel pickup confirmation
COMMUNICATION CHANNEL: WHATSAPP
Results

A connected journey, from interest to order

Seamless journeyService, discovery and purchase in the same conversational channel
Integrated operationsCatalog, inventory and payment connected to the experience
Greater visibilityOrder tracking and results in the Business Intelligence Portal
25%
of total sales influenced by campaigns
20x
ROI on campaign investment
8x
Cashback ROI
+400
franchises
+1M
interactions/month
Delfia • Service Operations
Case 02 / Services

From ticket creation to execution, with traceability at every step

Assistants coordinate communication with technicians, partners and suppliers, track SLA deadlines and record field evidence. Integrated with company systems, they alert responsible teams and consolidate information to improve control and operational agility.

Delfia Logistics conversation confirming receipt of materials
Challenge

Coordinating every stage with deadline control and traceability

From assigning technicians to financial processes, every stage is tracked: from attendance confirmation and field evidence to materials receipt.

Automation manages SLA deadlines, alerts responsible teams and sends consolidated reports by email and WhatsApp. It also analyzes images and checks uniforms, maintaining reliable records and flagging exceptions to speed up decisions.

Solution

AI assistants working together or independently

Assistants can be combined to fit each operation or used independently.

  • Field Service AI
    Enables partners to assign technicians, manage SLA deadlines and track proof of work
  • Logistics AI
    Reports materials dispatch, tracks shipments and requests confirmation and proof of receipt
  • Checklist AI
    Performs check-in, requests location and monitors service from start to finish, including uniform checks using OCR
  • Factoring AI
    Handles invoice-backed financing, collecting invoices and signed contracts and notifying the finance team
  • Centralized management
    All assistants have administrative monitoring portals, with reports sent through Teams and Outlook and operational records in Jira
COMMUNICATION CHANNELS: WHATSAPP + MICROSOFT TEAMS + EMAIL
Results

Greater visibility and control across operations

Traceability in every service interactionTimes, locations and evidence collected in a structured history, from start to completion
Proactive deadline and SLA managementDeadline tracking, automatic reminders and alerts so teams can respond to delays and exceptions
Actionable operational insightsStatuses, incidents and indicators in administrative portals, with consolidated reports to monitor operations and prioritize actions
Henkel • Product Technical Support
Case 03 / Technical guidance

From product questions to application advice, all on WhatsApp

The company's technical knowledge becomes practical support for professionals, resellers and consumers. The assistant answers questions, recommends products, analyzes photos and shares technical sheets, based on approved official documentation.

Talk to Zeca
Customer sends a photo of two glass pieces and asks Zeca for bonding guidance
Challenge

Technical knowledge accessible to sellers, installers and users

Choosing and applying a product correctly requires considering the material, surface and expected result. From industry to stores, worksites and consumers, that knowledge must be communicated clearly, in language suited to each audience and backed by official technical documentation.

Solution

Zeca: the smart assistant that turns technical knowledge into practical guidance

On WhatsApp, the assistant understands the user's needs and guides product selection and application based on official company documentation.

For operations, the administrative portal enables management to track service interactions, recurring questions and usage metrics.

  • Validated knowledge: answers based on approved technical materials
  • Personalized guidance: language tailored to professionals, resellers and consumers
  • Context analysis: photos and audio help clarify application needs
  • Accessible information: technical sheets, instructions and product details
  • Specialist support: escalation to human support when needed
  • Management visibility: portal with interaction history, user profiles and metrics
COMMUNICATION CHANNEL: WHATSAPP
Results

More confidence in product use and greater management visibility

Technically grounded answersGuidance based on approved official documentation to support correct product selection and use
Knowledge tailored to each audienceContextual answers and language suited to sellers, installers and users
Service interactions that generate insightsInteractions, recommendations and referrals brought together in the management portal to identify recurring questions and improve support
VoxMe Health
Case 04 / Healthcare

From prevention to ongoing care, support throughout the patient journey

VoxMe turns WhatsApp into a personal healthcare assistant, integrating medication purchases and management, appointment and lab test scheduling, health indicator monitoring, and family contact alerts. An intelligent, proactive and personalized experience that connects patients, pharmacies and clinics at every stage of care

Talk to the VoxMe Health assistant
WhatsApp conversation with medication reminders and refill alerts
Challenge

A fragmented care journey, with limited integration and follow-up

In healthcare, ensuring continuity of care requires more than effective communication. Patients need to organize their medications, monitor supplies, make purchases, schedule consultations and tests, and track health indicators, often across different channels and manual processes.

At the same time, pharmacies, clinics and healthcare professionals face the challenge of integrating these interactions, monitoring treatments, promoting preventive initiatives, and maintaining close, personalized communication with patients.

Solution

A complete healthcare journey, integrated directly into WhatsApp

With VoxMe, different stages of the patient’s healthcare journey take place directly on WhatsApp, in an integrated, personalized experience available 24 hours a day. A personal healthcare assistant connecting patients, professionals, pharmacies and family members

  • Intelligent medication inventory management
    Track medications available at home, quantities and expected consumption, with automatic refill alerts to avoid interruptions in treatment
  • Buy medications through WhatsApp
    Check prices and availability at integrated pharmacies, place orders, pay and track deliveries directly through WhatsApp
  • Schedule consultations and tests
    Check availability, book, confirm and reschedule consultations and tests directly through WhatsApp, with automatic reminders
  • Medication management and reminders
    Personalized medication reminders, routine tracking and notifications to help patients follow their treatment.
  • Health indicator monitoring
    Record and track indicators such as blood pressure, blood glucose, weight and heart rate, with measurement history and the option to share it with authorized healthcare professionals
  • Family assistance and alerts
    Request help directly through WhatsApp, with automatic phone calls to previously registered family members or trusted contacts
  • Prevention and vaccination campaigns
    Personalized communications about preventive campaigns, such as flu and COVID-19 vaccination, expanding the reach of information and facilitating scheduling
COMMUNICATION CHANNEL: WHATSAPP
Real-world applications

VoxMe Health in practice

Farmacia Colonne di San Lorenzo

Farmacia Colonne di San Lorenzo

Medication purchases, laboratory test scheduling, vaccination campaigns and preventive patient communications

Farmacia Tolstoi

Farmacia Tolstoi

Service scheduling and support throughout the medication journey

Centro Andrologico Italian

Centro Andrologico Italiano

Availability checks and scheduling for medical consultations and examinations

Results

Closer connections at every stage of the healthcare journey

Greater access to healthcareServices and information available through a familiar channel for patients
Greater operational efficiencyAutomated communications, reminders and appointments reduce manual tasks
Better continuity of carePatient support from prevention through treatment and medication refills
+8K
medication reminders managed per month
5K
active patients

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