VoxMe 360° Business Solutions

5 solutions on one platform

Choose the modules that suit your operations and grow on a shared foundation of data, integrations and AI agents

360° AcquisitionIdentifies and structures
new demand360° SalesEmpowers stores
and salespeople360° CommerceTurns conversations
into revenue360° EngageEngages, retains
and builds loyalty360° IntelligenceTurns data
into decisions
360° Acquisition

Captures and qualifies new demand

Connects campaigns to the WhatsApp journey, qualifies contacts by store and turns traffic sources into measurable marketing and sales opportunities

Main agentsAcquisition Agent
VoxMe Acquisition dashboard showing customers, qualified leads and sales by channel
1New Customer Acquisition & IdentificationConnects campaign traffic to WhatsApp conversations, registers new contacts and tracks sign-up, consent and store association

From first contact to registration

When someone arrives through a campaign and starts a WhatsApp conversation, VoxMe connects that entry to an identification flow. The journey may collect registration data, consent and a preferred store, according to the operation's setup. The contact becomes part of a structured database for follow-up, rather than just an isolated interaction.

Real-world example

Someone taps an ad, talks to the assistant, completes registration and selects a preferred store

Mockup de anúncio patrocinado no Instagram de @suaempresa com scarpin preto e botão Compre agora
2Campaign & Source ManagementRegister and track campaigns in the Marketing Portal; automatically identify Facebook and Instagram sources when available and recognize Google and TikTok through configured references
3Traffic Source & Media AttributionRecords the last identifiable source before a conversation starts and distinguishes campaign traffic from organic entries when no campaign is recognized
4Store-Based Lead QualificationIdentifies a campaign contact as a Qualified Lead once registration is complete and a valid store is selected or associated, creating an opportunity attributed to that store
5Journey FunnelTracks entry, registration, store selection, qualification, interest, cart and sale, including progression and drop-off rates and comparisons across periods and campaigns
6Marketing Portal and Executive DashboardBrings acquisition, new registrations, Qualified Leads, customers, channels and campaigns together, with filters by period, region, store, source and journey stage
7Performance by Store, Channel and CampaignShows lead distribution and trends by store, compares source volume and quality and identifies campaigns generating registrations, store associations and sales opportunities
8Impact on Sales and RevenueLinks source and journey to sales, revenue and average order value when the required transaction data is integrated
9Analytics Database and ExportProvides exportable lead and customer reports with source, campaign, stage reached, date and store, according to permissions and available data
10Segmentation for Customer EngagementOrganizes the database by store, region, source, campaign and stage to support future CRM activities, respecting applicable consent
11Governance and TraceabilityMaintains attribution rules, access profiles, records and execution trails to track contact sources and qualification
360° Sales

Empowers stores
and salespeople

Organizes opportunities and gives salespeople the tools to act with context, priorities and higher conversion potential

Main agentsSeller Copilot + Sales Agent
1Salesperson-Led OutreachOrganizes prioritized opportunities for human follow-up in a simple routine for stores and salespeople
2Seller CopilotProvides customer briefs, history, interests, recommendations and the next best action
3Lead Assignment & Sales Team CoordinationPrioritizes, routes and tracks sales opportunities
4Wishlists & Back-in-Stock AlertsRecords interest and turns restocking into an actionable opportunity for salespeople
5VoxMe POSConnects customers, stores, salespeople, orders, payments and cashback to store operations
6Cashback Re-engagementReengages inactive customers when cashback is about to expire, creating urgency and a new purchase opportunity
360° Commerce

Turns conversations
into revenue

Connects service, catalog, inventory, orders, payments and delivery to turn intent into conversion

Main agentsSales Agent + Service Agent
1Business System IntegrationsConnects operations to the WhatsApp shopping journey, integrating product, inventory, pricing and order information

Connected operations and shopping journey

VoxMe connects to systems such as VarejOnline, TOTVS, Bling and Seta Digital, integrating product, inventory, pricing and order data for a shopping journey connected to store operations.

Logotipos de VarejOnline, TOTVS, Bling e Seta Digital
2Customer Support & Product RecommendationsSmart 24/7 service that understands intent, answers questions and recommends products based on profile, history, context, availability and interaction learning

A conversation that understands purchase intent

The assistant talks to customers at any time, answers questions and suggests products using context and available information. The experience resembles assisted selling, even outside store hours.

Real-world example

Someone looks for walking shoes, shares preferences and receives suitable options to compare.

Illustrative Portuguese-language mockup of Atendimento e Sugestão de Produtos on a VoxMe smartphone
3Virtual CatalogLets your business curate products, publish a shareable storefront and take customers directly into the shopping journey

Your storefront inside the conversation

The Virtual Catalog organizes selected products in a shareable storefront. Customers can browse and move on to assistance or purchasing without losing context.

Real-world example

A store promotes new arrivals; a customer opens the storefront and selects an item to buy.

Illustrative Portuguese-language mockup of Catálogo Virtual on a VoxMe smartphone
4Inventory, Endless Aisle & Omnichannel ShoppingChecks availability across the network, identifies the best store and expands the offering beyond local stock to reduce lost sales

More options beyond the physical store

Integrated inventory checks reveal availability at other stores and channels, expanding purchase options. Endless Aisle helps meet demand even when the product is unavailable at the visited store.

Real-world example

A desired size is unavailable at one store, but the salesperson finds it at another location in the network.

VoxMe Personal Shopper showing a two-item cart connected to Store A and Store B inventory
5Cross-sellIdentifies opportunities to complement purchases and recommends relevant products at the right moment, considering context, profile and items already in the cart

Suggestions that complement the choice

Cross-selling identifies opportunities to offer products related to the customer's interests or cart items. Recommendations can consider the journey, profile and availability to create a more complete purchase.

Real-world example

When choosing sneakers, the customer receives a suggestion for matching socks.

Illustrative Portuguese-language mockup of Cross-sell on a VoxMe smartphone
6Cart & CheckoutTurns conversations into structured orders with items, variations, customer, store, pickup or delivery, through to checkout

From interest to a structured order

The cart collects items, quantities and variations chosen during the conversation. At checkout, customers confirm their details, delivery or pickup option and payment, depending on enabled integrations.

Real-world example

The customer selects two products, chooses home delivery and proceeds to complete the order.

VoxMe Personal Shopper cart with running shoes, socks, thermal bottle and delivery or pickup options
7VoxMe PayIntegrates PIX, credit cards, payment links, confirmation and reconciliation into the sales journey

Payments connected to the journey

VoxMe Pay integrates PIX, cards and payment links into the sales experience. The flow can record confirmations and support reconciliation, reducing interruptions to the conversation during checkout.

Real-world example

After confirming the order, the customer chooses PIX and receives payment instructions within the journey.

Illustrative Portuguese-language mockup of VoxMe Pay on a VoxMe smartphone
8VoxMe DeliveryConnects delivery quotes, creation and tracking to orders, with integrations including Correios, Loggi, Lalamove and Stone Entrega

Delivery integrated into the order

VoxMe Delivery connects shipping quotes, requests and tracking to order information, according to available logistics services and integrations.

Real-world example

Before paying, the customer checks delivery options and then tracks the shipment.

VoxMe checkout with delivery options and logistics integrations
9Order TrackingKeeps customers informed about payments, status, pickup, delivery and other order events

Transparency after purchase

Order tracking keeps customers informed about payment, preparation, pickup and delivery. Status updates reduce questions and make post-purchase relationships easier.

Real-world example

The customer asks on WhatsApp where their order is and receives the latest available status.

Illustrative Portuguese-language mockup of Acompanhamento de Pedido on a VoxMe smartphone
10VoxMe Virtual Try-OnLets customers preview how a product might look before deciding to buy

More confidence in purchase decisions

Virtual Try-On offers a visual experience to help shoppers imagine how a product might look before deciding. Availability and simulation format depend on the solution's setup.

Real-world example

A customer virtually tries an option and returns to the conversation to check colors and sizes.

Illustrative Portuguese-language mockup of Virtual Try-On VoxMe on a VoxMe smartphone
360° Engage

Engages, retains and builds customer loyalty

Automates relationships and engagement to increase retention, frequency and repeat purchases

Main agentsRelationship Agent + Recovery Agent
VoxMe cashback notification in English on WhatsApp
1Smart CampaignsEngages targeted audiences with launches, new arrivals, offers and communications
2Automated JourneysAutomates birthday messages, post-purchase follow-ups, NPS surveys, re-engagement and repeat-purchase campaigns

Customer relationships that stay active

Automated journeys organize communications around dates, events and behaviors, such as birthdays, post-purchase follow-up, satisfaction surveys and repeat purchases. Each step can be configured to match the business strategy.

Real-world example

After a purchase, the customer receives a follow-up message and later an invitation to rate the experience.

Illustrative Portuguese-language mockup of Jornadas Automatizadas no portal VoxMe
3Cashback & LoyaltyConnects issuing, communication, balance checks, creation, reactivation, redemption and benefit tracking

Benefits that encourage return visits

Cashback connects benefit creation, checks, communications and use to the customer journey. The solution helps turn one purchase into a reason to return, with eligibility and validity rules set by the business.

Real-world example

After a purchase, the customer receives information about cashback available for the next visit.

Mockup de celular VoxMe com mensagem de cashback disponível para a próxima compra
4Cart & Payment RecoveryReengages abandoned carts, checkouts and payments to recover revenue

Resume interrupted journeys

Recovery identifies opportunities to reengage customers who left a cart or payment unfinished. Contextual messages can invite them back, subject to permissions and operational settings.

Real-world example

Someone selects products but doesn't finish payment; later they receive a reminder with a link to the cart.

Illustrative Portuguese-language mockup of Recuperação de Carrinho & Pagamento on a VoxMe smartphone
5Customer SegmentationOrganizes audiences by profile, purchase history, interests, store and journey stage to make communications more relevant
6Hybrid OutreachCombines key dates, such as birthdays, with customer behavior and purchase history to create timely outreach opportunities

Timely outreach, informed by customer insights

Hybrid outreach combines dates such as birthdays with customer and purchase insights, helping sales teams reach out with timely, relevant messages.

Real-world example

A salesperson receives a birthday outreach reminder with a product suggestion based on the customer’s purchase history.

Illustrative Portuguese-language mockup of Agendas Híbridas no portal VoxMe
7Wishlists & Back-in-Stock AlertsTracks products customers want and sends relevant alerts when items are back in stock or new arrivals become available

Turn product interest into a new conversation

VoxMe remembers the products customers are interested in and helps teams reconnect when those items are available again or similar products arrive.

Real-world example

A customer looks for an out-of-stock item and gets notified when it becomes available again.

Illustrative Portuguese-language mockup of Produto Desejo e Produto Chegou on a VoxMe smartphone
8Cashback Management & PerformanceTracks cashback creation, inquiries, reactivation and use, with analysis of loyalty initiative results
360° Intelligence

Turns data
into decisions

Consolidates customer, journey, sales and store data to measure impact, track performance and guide decisions

Main agentsInsights Agent
VoxMe store dashboard with sales, cashback and ROI metrics
1CRM & 360° Customer ViewConsolidates registration, history, purchases, interests, campaigns, benefits, store and relationships
2Data QualityMonitors database completeness and consistency to improve segmentation and customer relationships
3Sales Attribution & TraceabilityConnects campaigns, outreach, agents and sales activities to transactions, products and recorded revenue
4Effectiveness, ROI & AnalyticsMeasures conversion, order value, repeat purchases, ROI, cashback and journey performance
5Store Radar & Executive DashboardBrings together performance metrics across stores, regions and the entire business
6Bank ReconciliationSimplifies financial management and bank reconciliation for greater agility, organization and control

Financial Export and Reconciliation

Simplifies financial closing with data exports and integrations with platforms such as Omie, F360 and Conta Azul, supporting bank reconciliation and financial data organization.

Logotipos das plataformas F360, Omie e Conta Azul
Cross-platform technology

Data + AI + Integrations

A common layer of identity, memory, integration, security, governance and observability supports every solution

AI Agents

Mission-focused specialists with handoffs across journeys

Integrations

ERP, CRM, e-commerce, catalog, inventory, orders, payments, loyalty and logistics

Data & Memory

Identity, history, context, operational data warehouse and 360° view

Governance

Rules, permissions, logs, traceability, security and monitoring

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